Introduction to Our Team
Our Team's Core Competencies and Values
Eileen Broer (Colorado, U.S.) (Human Dimension President)
John Chiarelli (Toronto, Canada)
Kendra Coleman (Chicago, IL, U.S.)
Helen Crompton (North Carolina, U.S.)
Anna Harper (Sydney, Australia)
Gloria Harris (Southern California, U.S.)
Jean Hauser (North Carolina, U.S.)
Rody Kent (New Mexico, U.S.)
Mary Key (Florida, U.S.)
Winston Lau (Northern New Jersey, U.S.)
Lily Li (Mainland China)
Ernie Lopez (Colorado, U.S. and Mexico)
Afsaneh Noori (Florida, U.S.)
Iris Poon (Hong Kong)
Diane Wilcoxson (Hong Kong)
Suanne Williams-Lindgren (Maine, U.S.)
Jimmy Zhao (Mainland China)

Introduction to Our Team:  Over the years, The Human Dimension has built close alliances with top organization development consultants and executive coaches in many countries and across the United States.

Team Core Competencies and Values:  Our consultants are unique; however, most of them share the following characteristics:

• Proven success in leadership positions, many at the C-level, including CEO

• Broad and deep experience

• Deep caring for our clients and commitment to their success

• A dedication to making a positive difference

• An approach to clients that begins with honoring where they are and how they got there

• The capacity to help clients clarify where they want to go, and to help them build and sustain the energy to get there

• Proven listening, diagnostic and facilitation skills

• Global experience

• Preference for building capacity in client systems versus dependency

Eileen Broer

C-Level Executive: Eileen served as Vice President or Corporate Vice President of three Fortune 500 companies.  She was the first woman vice president of two of them. Organization Development Consulting and Executive Coaching:  Eileen has coached countless executives and high potential leaders at all levels – from the C-suite to the shop floor; from CEO's to new managers – for over 20 years.  She is a certified independent executive coach.  Trainer of External and Internal Coaches:  For three years, Eileen recruited, trained, certified and supervised over 100 C-level executive coaches in North America and APAC for one of the largest global coaching providers. She has also trained coaches to work as internal coaches for their companies. Industries:   Eileen's clients come mainly from Fortune 100 - Fortune 500 corporations in most industries, as well as government entities, and non-profits, including IBM, Nortel, Cisco, Beijing Telephone Bureau, EPA, ADT, British-American, Sara Lee, DBM, Lucent and Qwest. Master Facilitator, Team and Team Leadership Developer:  Eileen has coached and facilitated hundreds of leadership teams and their leaders.  For three years, she led the Human Dimension consulting team at Nortel when they were implementing their first self-directed work teams in Operations nationwide.  Board and Leadership Retreats:  Eileen has designed and facilitated many off-site retreats at all levels to develop strategy, clarify mission, objectives and action plans, redesign processes, plan how to implement change initiatives, and to address irritants and issues within Leadership Teams.  Facilitating Transformational Leadership Development Programs:  Eileen is an accomplished group developer and transformational teacher.  She has worked extensively developing teams and leaders.  She has co-led more than 30 week-long, life-changing programs at PDS, Inc. for hundreds of people from the world's leading organizations.  Global Experience:  Eileen has worked with organizations in the U.S., EMEA, APAC and Australia.   Lived in China 5 years:  Eileen lived in China from 1997-2001, and in Hong Kong 2001-2002.  She developed organization and management development solutions for Hong Kong companies, Chinese State Owned Enterprises, and Chinese Joint Ventures.  She is the recognized expert on teaching Myers-Briggs® personality type in China.  Her article comparing Chinese personality type with Western personality type was published in the Journal of Psychological Type in 1999. Audio CD's Eileen's audio CD's include:  The Power of Unfinished Business; Nine Leadership Secrets; and Leading from Wholeness and Emotional Strength.  Author:  Eileen's manual, Essential Skills and Concepts for Working Together Collaboratively, is used to develop teams in manufacturing and professional environments.  She wrote a monthly column on management for the Guangzhou (China) City magazine for over a year.  She was Adjunct Lecturer in Business Writing at New York University for two years.  Her articles have been published in many publications.   Association Leadership: Eileen has served as president of two chapters of the Association for Psychological Type (APT), and a chapter of the National Association of Women Business Owners. In 1996, the APT presented her their Leadership award. Education:  Eileen has completed four years of post-graduate training at the Gestalt Institute of Cleveland, including their eighteen month Organization and Systems Development program.  Her other post-graduate work has been in Team Development, Counseling Couples and other Two-Person Systems, and Executive Coaching.
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John Chiarelli
Toronto, Canada

Senior Executive: John has served as a senior leader with RJR, Coca-Cola Enterprises Inc., Molson Inc., Honda, and The Hospital for Sick Children. He is a strategic thinker with a strong ability to identify the issues and translate strategy into tactics. Executive Coach, Workshop Leader, CEO Roundtable Facilitator: John is sought after business-minded executive coach who provides strategic and tactical business solutions to boards and senior management on four continents. He focuses on working with senior executives, political leaders and physician leaders to solve business problems, and specializes in executive development, organizational integration and design improvement, board governance, executive compensation and roundtable facilitation. His clients include enterprises in the banking and finance, food and beverages, airlines, healthcare and hospitals, manufacturing, utilities and communication sectors, as well as local and federal government agencies and academic institutions. He has worked closely on strategic business issues including, mergers, acquisitions and integrations. He is a certified executive coach, certified management consultant, business adviser and provider of leadership coaching within the University of Toronto EMBA program, as well as a business consultant at the Business Development Bank of Canada.
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Kendra Coleman
Chicago, IL, U.S.

Organization Development Consultant, Trainer, Coach: Kendra has over 10 years of experience with myriad organizations - public, private, start-ups, not-for-profit and Fortune 500 corporations. Clients include U.S. Gypsum, Kraft, Con Agra, and Williams. Her areas of expertise include leadership development and coaching, change leadership, stakeholder management, and process design and consultation. She served as Director of Multicultural Affairs at the School of the Chicago Art Institute, where she coached dozens of director-level staff, academic leaders, and others over a three-year implementation of their organizational diversity strategy. At Kraft Foods, she redesigned the Core Global Management training modules on Communication and Interaction, and Leading Teams. As Practice Manager for Stride & Associates, she coached and/or trained over 30 associates and 50 technology/IT professionals, greatly contributing to the growth of the West Coast region and ultimately the national revenue. At U.S. Gypsum, Kendra coached internal trainers to deliver and support end-user training as part of an Oracle implementation. She holds an M.S. in Organization Development & Change from American University/National Training Laboratories, and has completed a major 1.5 year post graduate advanced program at the Gestalt Institute of Cleveland, majoring in coaching, organization and systems development.
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Helen Crompton, M.S. 
North Carolina, U.S.

Executive Coach and Career Development Counselor:  Helen has been a nationally certified counselor and licensed professional counselor since 1985. She has been a forerunner and innovator in the executive coaching field, and has many years experience in leadership and team development, as well as career counseling and development for people at all levels -- from college bound high school students to senior executives.  She has helped hundreds of young people find and get into the right college for them.  IBM Internal Career Developer:  For over ten years, Helen has been coaching IBM executives throughout North America. She has designed a leadership-coaching program, and a web talk on career coaching techniques for leaders, for IBM audiences worldwide. Her programs on assessment, teamwork, and negotiating enabled IBM to meet measurable business targets for mentoring during the four years she consulted to them. Helen and Eileen Broer have developed and facilitated many successful team and leadership development programs for executive teams from IBM and many other leading organizations.  Duke University Executive Coaching in Fuqua School of Business MBA Program:  Helen is also affiliated with Duke University, The Fuqua School of Business, where she is part of a progressive initiative to provide executive coaching to MBA alumni. She is an expert in Myers-Briggs Personality Type (MBTI®), and trains professionals in the use of personality type.  Global Experience:  Ms. Crompton was born in the UK, and has lived and worked in the UK, Melanesia, and the United States. Education: Helen holds a Master of Science degree from the University of Bridgeport (US), and a Bachelor in Social Science degree from Birmingham University (UK).
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Anna Harper
Sydney, Australia

Anna has more than fifteen years experience as an independent business consultant with a focus on embracing change initiatives and creating alignment to corporate goals whilst dealing with the complexities of culture in the industries and the communities they serve. She raises awareness of the interconnections and the impact on Corporate Social Responsibility, both locally and globally.  Organization Development Consulting:  Anna has provided high-level strategic planning and consultation services to many corporate clients in Asia-Pacific. Her focus is on team building, communication strategies, organizational needs analysis and restructuring to assist companies, teams and individual executives in defining new initiatives as a result of joint ventures and mergers where cultural appreciation and virtual team management were critical to successful business objectives. She project managed an organization-wide culture change project for an international airline undergoing extensive growth initiatives, shifting the culture to be customer oriented and 'culturally' sensitive, in a highly competitive global environment.  Executive Coaching:  Anna has ten years of coaching and consulting experience at all senior executive levels:  CEO, CFO, EVP/SVP, VP, and Director.  Cross-Cultural coaching:  Anna has coached countless people in cross-cultural management  and leadership development. Her capabilities also include multicultural team building, global leadership and change strategies, succession planning, and effecting organizational change and personal development.  Global Experience:  A native born New Zealander, Anna has experience working in Europe, North America, Asia, and Australia.  C-Level Executive Experience:  Anna served as Marketing Director for a well-known International Cosmetic Company, where she responsible for developing business through agents in Asia, as well as establishing a Joint Venture in Japan.  Industries:  Anna has worked in or consulted to a wide range of global corporations in diverse industries, including  advertising, public relations, banking and finance, utilities, manufacturing, telecommunication, Information technologies, advertising, pharmaceutical and professional services.  Education: Anna earned an M.A. degree in Organizational Development, specializing in Chaos, Complexity, and Creativity.  She has completed post-graduate work in Communications Management and Design Management. She is also a graduate of the Institute of Executive Coaching in Australia and the Coachville Graduate School of Coaching.
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Gloria G. Harris, MSW 
Southern California, U.S.

Organizational Consultant, Executive Coach and Psychotherapist:  Glo has successfully coached hundreds of managers, sr. managers, directors, senior leaders, C-level executives and board members.   She has a reputation for always achieving the highest evaluations from her clients.  In her 30 years in private practice, Glo has worked with a wide variety of individuals, families, and corporations. Her expertise in organizational development includes interpersonal communication, conflict management, issues particular to women, and executive coaching and team building – particularly working with teams that are struggling with their process, diversity awareness and sensitivity. Management/Leadership Development:  Glo is a senior faculty member of Korn/Ferry International.  For ten years, she has been leading monthly management and leadership development programs in the U.S., EMEA and APAC for one of the top five global strategic consulting firms, as an integral part of their internal talent management system, with the objective of assisting these top leaders to become more motivational and inspirational.  Industries:  Glo's clients have included the Fortune 100-1000 in most industries.
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Jean Goodmon Hauser, Ph.D. 
North Carolina, U.S.

Leader of Custom Executive Education at two universities:  Under Jean Hauser's leadership as director of the Center for Custom Executive Education at the University of North Carolina at Chapel Hill, the Center was rated number one worldwide in a Business Week magazine survey. Jean also served as Assistant Dean at Duke University's Fuqua School of Business.  Management and Leadership Development:  Jean has over twenty-five years of experience developing and delivering executive programs for Fortune 500 companies.  One of her passions is leading research teams in organizational assessment.  She has also led numerous field research teams for the purpose of conducting diagnostic and prescriptive analyses of organizational issues. The resulting recommendations generally drive the design of interventions that have significant impact on business results.  Executive Coaching:  Jean has coached hundreds of executives at all levels.  She specializes in coaching senior executives in leadership development, talent management, and assessing and developing executive bench strength.  Industries Globally:  She has worked extensively in the United States, Asia, the United Kingdom, and Europe, and with a wide variety of the world's leading organizations, including Johnson & Johnson, Bank of America, Cargill, DuPont, Eli Lilly, GTE, Kaiser Permanente, Marriott, Merrill Lynch, Harley Davidson, U.S. Social Security Administration, Ford, and Bethlehem Steel.  Action Learning Expert:  Dr. Hauser is a nationally recognized leader in the techniques of "action learning," a process by which individuals and/or teams move from dialogue and knowledge building to specific measurable behavior. Board Experience:  Jean has served on the boards of private corporations and non-profits, and the Disciplinary Hearing Commission of the North Carolina State Bar. She is a senior fellow of the Performance Economics Institute, an association of senior business executives dedicated to advancing the science of superior economic performance. She earned her undergraduate degree in journalism and communications, her master's degree in instructional design, and her doctorate in adult education.
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Rody Kent, C.S.A.  
New Mexico, U.S.

Presentation Coach, Rody Kent, is a highly respected presentation coach. She assists executives in much the same way she has coached actors for over 25 years - by helping them achieve their desired goals through strong presentation skills, and by being aware of their impact on an audience. She utilizes her many years as an Actor's Coach to coach executives in creating the executive presence that they want to portray, and to get their message across effectively. She utilizes videotaping as a tool to help executives build their strengths in areas such as confidence, passion and authenticity, and congruence in body language. Clients have included executives at the world's leading organizations. She has worked for over 25 years doing casting and actor coaching on Feature Films, TV Series, and Movies, including Places in the Heart, Blank Check, D.O.A., and the Wishbone TV series for four years. She performed casting and actor coaching for 10 years on the TV series, Dallas. She also teaches a mandatory interview skills class to MBA students at the University of Colorado's Leeds School of Business.
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Mary Key
Florida, U.S.

CEO and C-suite executive coach, business consultant, and author: Dr. Mary Key is committed to the development of leaders and organizations. She has helped clients produce breakthrough results through executive coaching, leading change, leadership and team development, succession planning, conflict resolution, strategic planning, strategy development and effective execution. She has worked with Fortune 500 companies, Inc. 500 winners and various government agencies in the U.S, Europe, Asia and Latin America, including Ericsson, Nokia, Nissan, Infiniti, Baptist Health Care, Bausch & Lomb, Sun, Georgia Medical Center, Wyeth Nutrition, CitiFinancial Retail Services, Georgia-Pacific, Florida Steel, Trane Company, Dow Chemical, Circuit City, TRC, CA Hospital Association, and the Province of British Columbia. Board Development: She has also been involved in board development work and board interface with some of these clients. Key was Executive Director of Inc. Magazine's Eagles CEO Program, where she provided one-on-one consulting and roundtable facilitation to CEOs of fast-growing companies and Inc. 500 winners. Leadership Positions in International Consulting Firms: She served in leadership roles at several major international consulting firms and was the President/COO of a medical device company. Author: Key has authored several books including CEO Road Rules: Right Focus, Right People, Right Execution. She earned her Ph.D. at the University of Virginia, and has extensive training in leadership competencies and assessing them. She has lectured at the Darden School of Business, and Tampa's Graduate School of Business, Harvard's School of Public Health. Mary was a finalist for the 2007 Business Woman of the Year in Tampa Bay.
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Winston Lau
Northern New Jersey, U.S.

CEO with extensive C-level Experience: Winston has served as President of the Palnut Company, the Industrial Retaining Ring Company and Seeger Inc., where he led the successful consolidation of these companies and the implementation of a business strategy to exploit the various brands and marketing channels for profitability and growth. He also served as President and CEO of Crane Canada Inc. headquartered in Montreal, where he successfully re-engineered the company and implemented significant changes in culture, strategy and processes, including plant closure, divestiture and acquisition, to meet the challenges of NAFTA and the severe recession in the early 90's both in Canada and in the US. Winston also had an extensive and diverse career with Ingersoll Rand Company as Vice President of Distribution, Marketing Manager Asia Pacific, MIS Manager and Manager of Accounting. Executive Coach and Consultant: Winston utilizes his more than 25 years of international corporate executive experience and more than 10 years of international consulting experience to develop leaders who drive organizational performance. His specialty areas include executive leadership development and coaching, team leadership, cross-cultural awareness and change management. He has worked extensively with clients in manufacturing, distribution, chemical, industrial and consumer products. His clients include Ingersoll Rand Company, Verizon, Raytheon, Gallo, Lexmark, Starcom Mediavest, Rosetta Marketing, Becton Dickinson, ConAgra Foods and Reed Elsevier. Global Experience: He works extensively in the US, Europe and Asia. He holds an M.B.A. from the University of North Carolina, with undergraduate studies in Electrical Engineering and Business. Languages: Winston is bilingual in English and Cantonese.
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Lily Li
Mainland China 

Lily Li has been working with the Human Dimension in China since 1998. She was a technical trainer for Guangdong Nortel (GDNT) prior to discovering her talent for management training through working with us in a joint venture for high-level managers from China's state-owned enterprises (SOE's).  Lily was born in Xian, China and earned her bachelor's degree in telecommunications engineering at the prestigious P & T Institute of Xian. She has also completed training in Canada. She is an excellent analytical thinker and is very good at analyzing training needs and developing and delivering customized courses to address them. Lily consistently gets the highest participant ratings. Her courses for Chinese professionals include Myers-Briggs® Personality Type, Team Building, Belbin Team Roles, Customer Service, Management and Supervisory Training, Communications Skills, Office Management, Chinese Business Etiquette, Meeting Design and Facilitation. She also trains management trainers for Global Education Network, a subsidiary of Global Knowledge Network, where she is a training consultant. Her work is grounded in five years of experience inside companies, as a team leader, project manager, and technical and management trainer. She has worked with a wide range of Chinese enterprises, including China Telecom, Cicso Systems in Beijing, Thinker Unity Telecom Consulting, China Mobile, Shanghai Eaton Engine Components, Siemens Electrical Apparatus, Guangzhou Confectionery Panyu, Shenzhen SDG-Modem Computer Manufacturing, Zhejiang University of Science & Technology, and CTX International, Incorporated. Languages: Lily is a native Mandarin speaker, and also speaks and writes basic English.
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Ernie Lopez
Colorado, U.S. and Mexico 

Internal OD and Leadership Development Consultant: Ernie has more than thirty-five years of experience in business, which includes leadership and management development, business operations, sales management, and training. Ernie served as an Internal Organizational Development Consultant for Coors Brewing Company, and as Internal Learning and Development Consultant with Kaiser Permanente. Consulting and Executive Coaching: Ernie specializes in leadership development, diversity awareness, team development and executive coaching. He served as a coach and feedback giver for the Center for Creative Leadership and provides coaching services for several courses at the Western Management Development Center. Trainer and Team Facilitator: He has facilitated numerous team-building sessions, and diversity awareness workshops and seminars. He worked for three years as a facilitator in the professional development program with Colorado Outward Bound. He designed, developed, and implemented the mid-level Manager Development Series for Kaiser Permanente. Ernie holds an MSBA in Business and a BA in Latin American Studies. Languages: In addition to English, Ernie speaks and writes fluent Spanish.
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Afsaneh Noori 
Florida, U.S.

Organization Development:  Afsaneh has been an organization development consultant for almost twenty years.  She supports organizations in developing balanced strategies for transformational change.  She has a dynamic presentation style, diverse experiences and real-world application tools to apply to her work. Industries:  Her clients include Fortune 100-500 corporations in many industries, including financial services, insurance, power utilities, military, manufacturing, high tech, and telecommunications.  Global Experience: Iranian born and raised, Afsaneh and her family moved to the United States when she was 20 years old.  All of her organization development work has been in the U.S.  Education:  Afsaneh earned her Bachelor of Science degree in Industrial Engineering from the University of South Florida.  Organizational Experience:  Afsaneh began her career as an Industrial Engineer with the Tampa Electric Company.  The company quickly recognized her capabilities beyond the traditional role of engineer, and she became one of their first Internal Consultants, as well as serving in the roles of Trainer, Team Developer and Change Agent. She went on to lead a company-wide education program called Changing Gears, to help employees understand the effects that competition and change had within the utility industry and TECO. This project culminated in her co-producing a training video and coaching upper and middle management for implementation.  Consulting Experience:  Afsaneh became an external organizational consultant in 1994.  She is a creative designer and facilitator of leadership development and team development programs.   Author and Speaker:   In 2006, Afsaneh's first book was published -- Change Thrivers, a workbook for guiding people through change.  It draws upon her organizational consulting experience and personal journey towards self-discovery and from her journey of healing from her wrenching move to the U.S. from Iran at the age of twenty with none of her possessions.  Through Change Thrivers, Afsaneh teaches individuals and organizations how to embrace change and how to harvest the growth that successfully managed change can bring to people and organizations. Languages: In addition to perfect English, Afsaneh speaks and writes Farsi.
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Iris Poon, MBA
Hong Kong
 
Iris Poon is Hong Kong Chinese and specializes in human resources management, training administrative and professional staff, and teaching workplace English. She has a Master's degree in Business Administration from the University of East Asia, Macau, PRC, and a diploma in training management from the Chinese University of Hong Kong. Human Resources:  She has ten years human resource administration experience in a Fortune 500, US aerospace/information systems company, and a Hong Kong publicly listed motor group, where she set up the human resources systems and function from ground level.  Industries:  Iris worked her way up in both the public and private sectors, initially as assistant to top management in several companies: three international banks, United Press International (UPI), International Computers Limited, and 3M Far East Limited. She is full member of the Hong Kong Institute of Human Resource Management. Earlier in her career, Iris worked in television part time for 10 years as a weather announcer on both the English and Chinese television channels in Hong Kong.  Clients:  Clients include the Hong Kong Management Association, Hong Kong General Chamber of Commerce, MNC's, the Vocational Training Council on Workplace English, Dun and Bradstreet, Pitman, and the Hong Kong Civil Service Training Institute. Master Trainer:  Iris has been an instructor for the School of Continuing Studies at the Chinese University of Hong Kong in their Business English, Office Administration, and Self-Skills Development workshops for their Women's Studies program since 1998. She is a sought-after trainer of customer service, supervisory, managerial and administrative skills, presentation skills, and workplace written and spoken English. She has trained the operations and administrative staff of United Parcel Service and State Street Bank Global Investor Services Group, the front line staff of Lane Crawford Department Stores; the customer service personnel of Philips Showroom, and the technical personnel of Johnson Controls Hong Kong Limited. Languages: Iris is a native Cantonese speaker, and also speaks and writes fluent English.
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